IF YOU ORDERED IN THE LAST 2 WEEKS, DEPENDING ON YOUR LOCATION, THERE MAY BE DELAYS DUE TO GOV. SHUTDOWNS, ETC.
We process orders Monday through Friday. All orders ship within 1-3 business days after they have been confirmed. We do not ship on weekends or holidays. Orders placed on weekends or holidays will ship on the next business day & items usually arrives within 2-7 Business Weeks from the date of order.
How Can I Track My Package?
We send out emails to every customer as soon as their parcel has left our warehouse with the relevant tracking details. Use the tracking details to follow the progress of your order. If you do not receive our email confirmation, make sure to check your spam folder.
- The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
- Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
If your parcel is damaged, lost in transit, etc. We will send you a new parcel within 1 business day (if available). If there isn't a new parcel shipped out we will refund you the total amount. No questions asked!
This is only available if you have paid for the Insured Shipping at checkout!
As soon as you have any questions or concerns about your order our support team is there for you! Contact them via email at: email@example.com
Where we Ship From:
At Mama Hugs we work with the top global manufacturers from all over the world to ensure we can maintain a premium quality while still getting the best price for you. We have been fortunate enough to travel around the world and meet with our trusted suppliers to put together a collection of the most effective products in the industry at the best value to our customers. Because we have customers from around the globe, we ship from a number of different countries to ensure we can meet the demand for our orders.
Estimated shipping can vary from 2 to 7 Business Weeks from the time of processing, unless otherwise stated on a specific product page.
The main reason for this wide range is that every Country and every State/Province has different regulations for processing orders which can affect the delivery times.
Still have a question?
For further information please feel free to reach out to our customer support team at firstname.lastname@example.org