At Mama Hugs, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our Refund Policy as easy as possible.

Please see the full Shopify Supply Store Terms of Service here.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please be patient. As we sometimes ship out orders in different packages to avoid long custom hold delays. You can also reach out to the Values Paw support team at We can only process these requests within 30 days after delivery. 


Within 30 Days - You must request a refund within 30 days of the product being shipped to you. We offer full refund for any order received in defective or damaged condition, or missing items, within 30 days from

Also, keep in mind that we do not take any returns for custom designed products. We'd only refund if there's any issue with the product quality or faulty design. 


As long as you meet the requirements described above, please follow these steps to request a refund on your order:

  1. Please reach out to the Shopify support team at
  2. Describe the reason for your refund request (order received in defective or damaged condition, or missing items)

We will review your refund request and, if the request meets all of our requirements, we will process the refund and send you a confirmation email. We are only able to credit the original method of payment used to make the purchase. Please allow at least 10 business days from the date of the confirmation email for your refund to be processed (processing times may vary).

If you have any questions or concerns about requesting a refund, feel free to contact the Mama Hugs support team at


Please do not send your purchase back to the manufacturer.


Inventory shortages or other fulfillment issues may cause delays. Once you place your order on our store, we will provide you with an estimated delivery time. Please allow 1 - 3 business days for processing and up to 49 business days for manufacturing and shipping. Every effort is made to facilitate the delivery of your order on time. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of the shipping carrier, we cannot guarantee any delivery date indicated by the carrier. 

If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received.